Site:

YOGYAKARTA - Sleman City Hall

Requirements :

• Fresh graduates welcome!
• High School grads with CS BPO experience
• English B1 minimum (B2 preferred)
• Excellent written English
• Communicative
• Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
• Willing to place in YOGYAKARTA

Responsibility :

• Answering an Incoming chats and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

Health and Safety Insuarances Holiday Payment Shifting Allowance How many years' experience do you have as a Customer Service Role? What's your expected monthly basic salary? Do you have customer service experience? Which of the following languages are you fluent in? Are you available to travel for this role when required? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) How would you rate your English language skills?