Qualifications:

• Bachelor's degree in any field.
• Proficiency in English and Indonesian languages.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of medical terminology, insurance processes, and clinic services is essential.
• Proven experience in a call center or customer service role, particularly in healthcare or insurance.

Job Description:

As a Call Center Staff member at Nusa Medica Clinic, you will play a pivotal role in facilitating communication between patients, insurance providers, and our clinic. Your responsibilities will include:

• Initiating outgoing calls to patients for appointment reminders and follow-ups.
• Contacting insurance companies to verify patient coverage and process claims.
• Addressing patient inquiries, concerns, and resolving insurance-related issues.
• Updating patient records with accurate insurance information.
• Collaborating closely with clinic staff to ensure smooth communication and patient care.

Responsibilities:

• Providing excellent customer service while bridging communication between patients and insurance providers.
• Staying up-to-date with the latest insurance policies and procedures.
• Safeguarding the confidentiality of patient and insurance information.
• Achieving and exceeding call center performance targets and quality standards.
• Escalating complex insurance issues to the appropriate clinic personnel.
• Adhering strictly to call center policies and procedures.
• Actively contributing to the optimization of call center operations to enhance patient satisfaction.
• Join our team at Nusa Medica Clinic, where your role as a Call Center Staff member will be critical in ensuring efficient and effective communication among patients, insurance companies, and our clinic, ultimately contributing to exceptional patient care and satisfaction.