Responsibilities:

• Do and handle the complain
• Monitoring complain and investigate
• Fast response, ability to investigate a complaint 
  - Call center (inbound & outbound)
  - Live Chat
  - Correspondent Email
  - Social Media 
  - Complaint regulator (AFPI & OJK)
  - CRM Tools
  - Daily, Weekly and Monthly reports
  - Product knowledge, frequent quiz within the team
• Report periodically to the team

Requirement:

• Experienced in Customer Service
• Background fintech is preferred 
• Strong both mind and physical 
• Problem Solver, Analysis skill 
• Ability to work under pressure & multitask 
• Teamwork kind of person
• Willing to work in BSD, Tangerang
• Willing to join immediately