Job descriptions:

• Supervise troubleshooting process on each incident in order to get clear problem definition to be explained to customers.
• As interface for technical solutions in CEM division for coordinating in internal (e.g., NOC, Eng. & Commercial, other Department & customer to give some information and improvement related their complaint after CS release RFO (Reason for Outage)
• Assist customer inquiries/complaint by telephone or email for performance, technical information and service after RFO released by Customer Service.
• Monitor and improve service quality based on customer feedback and performance metrics.
• Communicate with internal and external partners to meet customer expectations.

Requirements :

• Diploma Degree or above with Minimum GPA 3,00.
• l Working Experience min 1 year (Telecommunication Industry, multiple business background are preferred).
• Customer Complain Handling & Good Communication Skill.
• Positive attitude and calm demeanor in challenging situations.