About the company

Siloam Hospitals Group (SHG) is a leading private hospital network in Indonesia and has become the benchmark for quality healthcare services in the country. Siloam's medical team consists of 2,700 general practitioners and specialists, along with 10,000 nurses and other support staff, and they serve nearly 2 million patients every year.

To meet the need for world-class medical services for all segments of the Indonesian population, Siloam's business strategy, based on economies of scale, allows each of its hospital units to operate at lower costs. Thus, the company's vision to provide internationally quality healthcare in Indonesia, underpinned by divine compassion, can serve as a platform for Siloam to respond to the dynamic social transformation in Indonesia.

About the Job

Responsibilities:

• Design and optimize the digital customer experience
• Conduct journey mapping and experience workshops to understand patient pain points.
• Collaborate with other related teams/stakeholders to integrate digital touchpoints that improve experience
• Monitor and analyze key growth metrics of the platform business and provide recommendations based on business performance.
• Identify opportunities and challenges in both new and existing business.
• Identify, develop, and implement cost-saving strategies to optimize platform spending

Requirements:

• Bachelor's degree from a reputable university, with 3-5 years of professional experience
• Bachelor's degree in Engineering, Finance, or Business from distinguished local or international universities.
• Demonstrated excellence in analytical and problem-solving abilities, showcasing a proven track record in identifying root causes and developing effective action plans.
• Previous experience in consulting firms or technology companies is a valuable asset.
• Strong organizational and leadership skills with a focus on self-driven initiatives.
• Proficient in English, with exceptional grammar, spelling, and punctuation skills.
• Exceptional communication skills, with proficiency in English being a requirement.
• Willing to be placed at our Head Office - Karawaci

Our team will review your application and will be in touch if your application is shortlisted to the next stage.

We wish you the best. Have a great day