About Grab

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Get to Know the Team
We are a dedicated, energetic team of professionals with diverse expertise, united by our passion and commitment to excellence. Our mission is to drive Grab’s success by ensuring every product rollout is effective, and delivers exceptional value. Comprising experts in project management, product development, and stakeholder coordination, the team plays a pivotal role in aligning product strategies with business objectives.

Get to Know the Role
As a Product Operation Assistant Manager, you will act as an extension of the Regional Product Team to influence and deliver feature improvements and implementations in Indonesia. You will assist in the go-to-market strategy for new features, products, and processes related to the GrabMerchant App and Portal. This role is crucial for ensuring that product rollouts are successful and that the needs of the market and merchants are effectively met.
 

The Critical Tasks You Will Perform

• Product Team Alignment: Align with the Product Team on the pipeline and current features being developed or implemented.
• Feedback & Ideation: Provide feedback, concerns, and ideas to the Product Team to improve features and processes.
• Merchant Engagement: Gather and select merchants for experiments, pilots, or full rollouts, ensuring their involvement and feedback are integrated into the product development process.
• Testing & Troubleshooting: Conduct simple merchant list checking, testing, troubleshooting, and summarizing to ensure smooth product operations.
• Communication Management: Manage communication materials related to changes or improvements, ensuring all stakeholders are informed and aligned.
• Performance Monitoring: Monitor success metrics and report on performance, identifying areas for improvement.
• Event Participation: Participate in merchant events and conduct site visits as needed for experiments, pilots, sampling, or surveys.

The Essential Skills You Will Need

• Proficiency in English (both written and spoken).
• Strong project management, cross-department communication, and stakeholder management skills
• Previous experience in a product operations role or a related field.
• Strong analytical and problem-solving abilities.
• Experience with simple query languages (e.g., SQL).
• Experience managing or supporting the rollout of digital products or features.

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.