JOB DESCRIPTION

We are looking for a proactive and dedicated IT Support Staff to join our team on a 6-month contract. This role requires a versatile individual with strong technical skills and a problem-solving mindset to ensure smooth IT operations within the organization.

REQUIREMENTS

• Educational Background:
  • Must be a min. Diploma graduate (or currently pursuing) in IT Engineering, Computer Science, Network Engineering, or related fields.
• Open for all levels of experience:
  • University students currently studying are welcome to apply.
  • Fresh graduates are encouraged to apply.
  • Experienced candidates are a plus.
• Proven experience in IT support, troubleshooting, and asset management is an advantage.
• Familiarity with database backup processes and online database management.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Good communication skills to work effectively with team members and end-users.
• Knowledge of setting up and managing email hosting systems is a plus.

KEY RESPONSIBILITIES

1. Asset Management:
   • Review current user requirements and plan for procurement needs.
   • Monitor and manage asset usage transactions.
2. Technical Support:
   • Troubleshoot and resolve hardware and network issues.
3. Database Management:
   • Perform regular data backup for PCs and laptops.
   • Manage and back up online databases.
4. Operational Support:
   • Assist in setting up email hosting for overseas employees.
5. Other Project / Support:
   • Explore alternative internal communication platforms for work needs.
   • Identify and document operational regarding IT services