Job Summary: 

We are seeking a skilled IT Support Specialist to join our dynamic team. The ideal candidate will play a critical role in ensuring the seamless integration, maintenance, and performance enhancement of various IT systems, with a strong emphasis on network security, Microsoft 365 corporate solutions, and optimizing the use of SaaS, IaaS, and PaaS across all departments. Experience with Microsoft Azure is a plus, as it will facilitate future development of SaaS integrations.

 

Key Responsibilities:

1. Network Security:

• Monitor, identify, and mitigate security threats across corporate networks.
• Implement robust firewalls, intrusion detection systems, and other security measures to safeguard sensitive data.
• Conduct regular security audits and provide recommendations for improvement.

2. Microsoft 365 Corporate Solutions:

• Manage and optimize Microsoft 365 applications and services for corporate use.
• Provide support and training to staff on using Microsoft 365 tools effectively.
• Ensure seamless integration and configuration of Microsoft 365 with other enterprise systems.

3. Future SaaS Integration Development:

• Evaluate and integrate SaaS, IaaS, and PaaS solutions to enhance departmental workflows.
• Collaborate with finance, sales, customer service, and other departments to align IT solutions with their needs.
• Continuously monitor the performance of SaaS platforms like CRM systems and recommend upgrades or alternatives to meet evolving business requirements.

4. Technical Support and Troubleshooting:

• Provide first-line support to resolve IT-related issues for all employees.
• Ensure minimal downtime and effective communication during outages or maintenance.
• Document recurring issues and develop guidelines for their resolution.

5. Training and Documentation:

• Create and maintain documentation for IT systems, processes, and policies.
• Conduct training sessions to empower staff with essential IT skills and knowledge.

 

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of network security protocols and tools.
• Hands-on experience with Microsoft 365.
• Familiarity with SaaS, IaaS, and PaaS integration and performance optimization.
• Experience with Microsoft Azure is a plus.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+) are a plus.

 

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for professional growth and certification.
• A collaborative and supportive work environment.

 

How to Apply:

If you are passionate about IT systems, network security, and optimizing technological solutions to drive business success, we encourage you to apply. Apply directly to this Job Advertisement.

 

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