Job Description :

• Manage IT services request via call and Services Desk apllication, escalate ticket of un-resolved problem to 2nd or 3 rd support
• Good understanding of computer systems, mobile devices and other tech products, Ability to provide step-by-step technical help, both written and verbal
• Excellent problem –solving and communication skills, ability to diagnose troubleshoot basic technical issues
• Broadcast FAQ or common problem resolution, analyze service demand trend, and generate activity monthly report
• Familiarity with remote desktop applications and help desk software