Requirements:

1. Bachelor's degree preferably in Information Technology or Information System
2. Minimum 2+ years experience as Business Analyst
3. Experienced in complex business process analysis & mapping by using various kind of diagram such as Use Case, Flowchart, Sequence Diagram, etc
4. Familiar to conduct testing activities (SIT, UAT, Sanity Test, etc), including preparing the Test Scenarios
5. Strong analytical thinking, detail oriented, and able to work under minimum supervision
6. Proficient both in verbal or written communication in Bahasa Indonesia or English
7. Strong in teamwork
8. Having basic any programming languages including API
9. Experiences in CRM, telco or banking business
10. Familiar in contact center system application
11. Strong negotiation skill
12. Having experience for user system configuration
13. Quick adaptive person
14. Having good managerial time and job

Job Description:

1. Assisting with the business case
   Provide consultancy with customers to identify business challenges by eliciting requirements and to provide solution with activities leading to high value-business solutions to overcome customer’s business issues
2. Helping clients with change management activities by translating and simplifying requirements
3. Designing, testing, installing and monitoring new systems
4. Presenting solutions in written or oral reports
5. Preparing documentation and presenting progress reports to customers
6. Skilled business analysts also use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
7. Organizing training for users and others consultants
8. Create document user requirement (eg: FSD/TSD/FDD/user training etc)
9. UI configuration for user system (eg: create roles, skill, etc)
10. Provide best practice solution for engineer
11. Proactive update continuously regarding update progress
12. Managing expectation customer