Job Description

• Act as a SPOC (Single Point of Contact) for users regarding Asset-related issues and other service requests in Seat Management.
• Receive, record, and forward hardware issues to the Principal.
• Knowledge about hardware computer (PC, NB, Printer, Server, Perangkat Network, dll)
• Register new issues in the ticketing system.
• Record and track assets.
• Send a list of unresolved incidents and requests to the relevant IT department.
• Follow up on the list of incidents and requests related to asset damage.
• Create monthly reports on registered assets and those under repair.

Requirements and Skills

• S1 Degree in Computer Science
• Minimum Experience 1 Years as IT Asset and Management
• Have knowledge in Computer Hardware and Software
• Good Documentation Skill and detail reporting
• Good Communication Skill and Proactive Support
• Good attitude & Team works oriented