Group Product Manager [CareTech]
- Manajemen & Pengembangan Produk
- Jakarta Raya
- 21-Sep-2024
- Full time
About The Role
Gojek is seeking an entrepreneurial product leader to drive the next stage of our CareTech solutions. As a Group Product Manager, you'll play a critical role in enhancing our customer support experience by obsessing over customer satisfaction and ensuring high-quality service at every touchpoint.
This role focuses on defining and executing a product strategy that leverages cutting-edge technologies, such as generative AI, to improve customer experience, reduce response times, and lower the cost of service. You will be responsible for defining the long-term vision and driving significant improvements in support efficiency and customer satisfaction. You will collaborate closely with cross-functional leads across Engineering, Design, Marketing, and Business to craft a comprehensive roadmap that positions CareTech as a leader in customer support innovation.
What You Will Do
Lead CareTech strategy and products, partnering with engineering, design, and other teams to launch major features and product improvements. Define and drive a product roadmap in collaboration with stakeholders from Engineering, Design, Research, and Operations, working closely with Strategy & Planning teams to build a world-class customer support product. Collaborate closely with Transport, Food, Logistics, Payments and Lending product teams to leverage CareTech solutions across Consumer, Driver and Merchant apps to provide a world-class user support experience Seek product ideas and feedback, gather requirements, write specs, create wireframes and workflows, and demo them early and often. Establish synergies with teams across Gojek, including Data Science, AI, Business Intelligence, Growth, and various Product Groups, to drive innovation. Execute with precision—put ideas on paper, get hands dirty, and ensure timely launch of products and features that elevate customer support. Understand the diversity of customer needs and conceptualize configurable and adaptable solutions to meet various scenarios. Leverage data insights to identify key problem statements and target segments, adopting an experimentation-driven approach to product development.What You Will Need
At least 8 years of product management experience, ideally with a focus on search or recommendation systems. Strong analytical skills; experience in data analysis or engineering is a plus. Proven ability to work effectively with diverse stakeholders, including engineering, marketing, and executive teams. Excellent communication skills, the ability to summarize complex and technical topics to a wide range of audiences. . You know how to build trust, set goals, and get things done. You are a self-starter, you love to understand systems inside out, and make it your mission to deliver quality products A “Can-Do” Attitude: A positive attitude and passion for learning in fast-paced environments. We move fast! Ability to excel in a constantly changing and rapidly growing workplace. Data-Driven First: When making decisions you leverage technical resources and data to support hypotheses. You are skilled at SQL and understand basic statistics, but you also know when to step back from the rabbit hole of ‘too many metrics’About The Team
Gojek is an excellent team because of the diverse backgrounds of our staff. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We sincerely encourage women, minorities, and people from underrepresented backgrounds to apply.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
