Key job responsibilities include:

• Maintain detail record of any non quality complain application form from customers            
• Analyze complain and root cause of the issue to provide best options for both company and customers               
• Quick respond to complain in the form of credit memo, RSC or revised document               
• Develop guideline or standard in technical customer support            
• Made report to direct superior related to customer complain and handling
• Do additional tasks in their area that given by direct superior               
   

Job Requirements:

• Candidate must possess at least Bachelor's Degree in any field
• Min. 8 years’ experience in the related field is required for this position, including 3 years in relevant managerial position
• Strong in Market Knowledge, Client Knowledge, Production & Sales Coordination Knowledge
• Expert in Negotiation Technique, Handling Complaint, Client Relationship Management, Building Report and Presentation Skill
• Fluent in English