About us

GHM operates some of the world’s most luxurious and distinguished hotels under the award-winning The Chedi brand – from the snow-capped mountains of Andermatt in Switzerland to the rich history of Sharjah in the United Arab Emirates, the spectacular views of the Gulf of Oman in Muscat and the pristine waters of Luštica Bay in Montenegro. In 2025, the first The Serai Hotel & Resorts, the new luxury lifestyle brand of GHM, will be opening on the island of Belitung in Indonesia.

Qualifications & experience

• Pre Opening and opening experience is highly regarded
• Minimum of 7-10 years of progressive leadership experience in the hospitality industry
• Relevant university degree in Business Administration, Economics, or HR Management
• Ability to lead and motivate the HR team, providing direction and setting high performance standards
• Strong budgeting skills and well versed in payroll processes, general administration and computing skills to maintain significant levels of data and paperwork
• Passionate in building relations with people, having an outgoing, self-motivated, outspoken, and positive personality
• Excellent verbal and written communication skills to effectively articulate HR policies and procedures across all levels of the organization
• Fluent in english, additional languages are a strong advantage
• Sensitivity and awareness to manage a diverse and multicultural workforce, fostering an inclusive work environment

Tasks & responsibilities

• Plan and forecast the short and long-term talent requirements for the hotel to support its business plans
• Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants
• Build a strong career and succession planning system to retain and develop talent
• Implement training and development strategies to continuously improve performance and customer service
• Oversee the hotel's human resources database and payroll system, Provide a framework for counseling, coaching, and welfare services and Manage the Opinion Survey and the calendar of Team Member social events
• Manage and resolve, promptly and completely, all employee relations issues and Maintain an awareness of competitor human resources activities and best practices
• Responsible to oversee, manage, control, and direct all matters related to employment and employee relations which includes Recruitment & Retention, Manning, Salaries & Benefits, Training, Administration, Grievances and Welfare.

Great development opportunities locally and internationally Opportunity to join the first The Serai Hotel & Resort opening team Strong learning & development structure to develop your skills How many years' experience do you have as a Human Resources Director? How much notice are you required to give your current employer? Are you available to travel for this role when required? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) Which of the following languages are you fluent in? Are you willing to undergo a pre-employment background check? How would you rate your English language skills? Are you willing to relocate for this role?