Key Responsibilities
 

1. Customer Support
   • Provide timely and professional responses to customer inquiries via phone, email, and live chat.
   • Resolve customer issues, including account, billing, and technical matters, by liaising with internal teams.
   • Deliver outstanding customer service to ensure client satisfaction and retention.
2. Customer Onboarding
   • Guide new customers through the onboarding process, ensuring they understand Cloudmatika’s services and solutions.
   • Provide product demonstrations and training as needed.
3. Complaint Resolution
   • Investigate and resolve customer complaints, ensuring a resolution is reached in a timely manner.
   • Escalate complex issues to the appropriate department while maintaining customer communication.
4. Collaboration
   • Work closely with sales, technical, and marketing teams to provide seamless customer experiences.
   • Contribute to the development of customer care policies and procedures.
5. Feedback Collection
   • Collect and report customer feedback to assist in product and service improvements.
   • Conduct customer satisfaction surveys and provide actionable insights.

 

Requirements
 

1. Bachelor’s degree in Business Administration, Communication, IT, or a related field.
2. Minimum of 1 year of experience in customer service, preferably in the IT or cloud services sector.
3. Strong communication skills, both verbal and written, in Bahasa Indonesia and English.
4. Excellent interpersonal and problem-solving skills.
5. Ability to manage multiple tasks and prioritize effectively.
6. Proficient in CRM software and Microsoft Office Suite.
7. Familiarity with cloud computing technologies and services is a plus.
8. Customer-oriented mindset with a passion for delivering exceptional service.
9. Ability to work collaboratively in a team environment.

Working with Supportive International Team and Collaborative Local Team Develop your skill via Course, Training, and Certification Miscellaneous Allowances What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Care Consultant? How much notice are you required to give your current employer? Which of the following languages are you fluent in?