Area Operations Staff (Jakarta)
- Transportasi Jalan
- Jakarta Raya
- 31-Jul-2024
- Full time
About the Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at area level, including but not limited to driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What Will You Do
Handle all the driver community, marketing, and driver care responsibilities on satellite level
Handle channel walk in center on each area
Manage driver’s problems
Manage service time, driver and customer satisfaction
Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service.
What Will You Need
Fresh graduate or having min. 1 years experience in related area
Bachelor degree from top university
Able to handle walk in channel
Experiences in face to face service
Experiences working with excel and do data visualization
Willing to improve driver satisfaction
Experience with BigQuery and Data Analysis
About the team
As a Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective area. He/she also will work closely with the drivers in the field and will be the first contact for drivers to escalate any issues.
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