Account Manager
- Manajemen Akun & Relasi
- Bandung Jawa Barat
- 28-Aug-2024
- Full time
About the Role
Account Manager will manage a smaller number of higher-revenue higher-growth SMB merchants. In some districts, AM may be managing AEs. Main responsibility is to ensure that the merchants keep growing in order to achieve the target.
What Will You Do
Create sales & journey plan to achieve his/her own target in areas like product mix, sales volume, market shares for his/her territory
Engage merchants within his/her territory to keep them active in Gojek ecosystem & to increase revenue for the company
Provide advice & offer solution to the merchants in his/her territory based on data so that the merchants can grow
Create regular reports on what's happening in his/her respective territory and his/her team’s territory
Know when to escalate & ask help from ASM for bigger issues
Any other assigned task related to Sales motion
Handling objection and complain handling
What Will You Need
Having at least 3 years relevant experience with preferable industries : FMCG / Telecommunication company
Preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region
Has existing relationship or able to bridge, develop and maintain good relationship with key partner
Strong business sense and have good understanding of the markets, customers, and competitors
Fact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment
About the Team
Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.
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