Responsibilities:

• Handling day-to-day operations (tasks or queries via phone, email, WhatsApp, Telegram, and ticketing system)
• Coordinate with internal and external stakeholders/parties
• Create RCAs and able to identify, analyze, and solve issues
• Able to work on a daily basis and be available to address issues at flexible times
• Maintain and monitor system performance 24/7 and can monitor and track the progress of tasks or incidents
• Fast response, escalation, and resolution of production issues
• Create improvements to reduce regular operational tasks
• Create operational reports such as SLA reports, improvement reports, presentations to clients, and SOPs
• Perform installation and configuration of new servers or technology when required

Requirements:

• 5 years of experience in IT, Telco, Banking, and Insurance as an SME
• Able to respond quickly, identify each issue, and solve the problem
• Good communication and presentation skilll
• Have a good knowledge in Unix Script, SQL, DevOps, Cloud Computing
• Fast learning and adaptable