We are in search of exceptionally smart individuals with strong development skills in ServiceNow and a keen interest in enterprise application development. You should be able to learn quickly and work independently – we'll help you as best as we can, but you must be tenacious and resourceful enough to figure out things you don't know how to do.

Our culture is results-driven and values execution and creativity. You'll have a lot of ownership over your deliverables, and we trust you to ship high-quality solutions on time. You will be part of a high-performing cross-functional team where you get to witness the direct impact of your work – seeing applications go live and being used in real-world scenarios.

Responsibilities

• Design, develop, and configure applications and workflows within the ServiceNow platform.
• Build custom modules, UI components, business rules, script includes, and client scripts using JavaScript.
• Integrate ServiceNow with other systems using REST APIs, SOAP, and IntegrationHub.
• Develop and optimize ServiceNow portals to ensure a user-friendly experience.
• Implement security measures, including user authentication and role-based access control.
• Automate workflows and approval processes using Flow Designer and Workflow Editor.
• Leverage Event Management and Orchestration tools to automate tasks and improve operational efficiency.
• Collaborate with business analysts, project managers, and internal stakeholders to gather requirements and ensure successful delivery.
• Stay updated with the latest ServiceNow releases, features, and best practices to continuously improve the platform.
• Recommend innovative solutions and best practices to meet evolving business needs.
• Design and maintain dashboards and reports to provide valuable insights into ServiceNow processes.

Requirements

• Solid programming ability with at least 3 years of experience (preferably over 5 years) in building solutions on the ServiceNow platform, including development, configuration, customization, and administration.
• ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified System Administrator (CSA), or Certified Technical Architect (CTA).
• Experience with AWS, Azure, or other cloud platforms in conjunction with ServiceNow.
• Experience with ServiceNow ITSM, ITOM, HRSD, or other modules.
• Expertise in designing, documenting, and implementing efficient ServiceNow workflows.
• Proficiency in creating and integrating custom APIs within the ServiceNow platform.
• Expertise in using scripting tools and ServiceNow functionality to automate rote tasks.
• Implementing security and data-protection best practices within the ServiceNow environment.
• Drive key technical and architectural designs with a close eye on maintainability, performance, and scalability of ServiceNow solutions.
• Clear and precise written communication, as a large part of our team works remotely. It’s vital that you can document ideas, progress, and challenges with clarity so everyone can work asynchronously.

Location Requirement

The role is based in Bandung, Indonesia, and on-site presence is required.

Preferred Experience

Any experience in the following areas is a definite plus:

• Knowledge of ServiceNow best practices for configuration management and CI/CD pipelines.
• If you've built something in the past or contributed to the ServiceNow community, do let us know. Links to GitHub, StackOverflow, or ServiceNow Community profiles are welcome.

We seek your understanding that only shortlisted candidates will be notified.