Job Description:

A receptionist working in an office focusing on customer service may also handle and resolve customer complaints and other issues. Receptionists may also take payments from clients, send out invoices and pay office-related expenses using office funds.

• Welcoming office guests and directing them to the person or office they're visiting
• Answering and making phone calls on behalf of office employees
• Handling office correspondence
• Maintaining office supplies
• Scheduling meetings for employees
• Maintaining the reception area
• Keeping office records up to date
• Performing various other clerical tasks, including faxing, transcribing and filing

Job Requirements:

-Have excellent interpersonal skills to ensure visitors have good first impressions and feel welcome. Receptionists also answer phones and respond to correspondence in a friendly way to maintain positive relationships with both clients and employees.

-Responsible for organizing various office-related documentation, including client files and employee documents. Some receptionists also keep employees' communications and other files organized, like executives' email accounts or receipts.

-These individuals regularly communicate with several people, including employees, managers and clients, so being clear and concise is important. Communication that a receptionist may be responsible for includes both written and verbal forms, including on the phone, via email and through letters.

-Receptionists often rely on several types of software and technology to perform their daily duties. For example, they may use word processing software, databases and e-filing systems to keep track of employee information.

-Receptionists often do multiple things at once, such as answering phone calls, greeting customers and corresponding with employees. Being able to multitask without becoming overwhelmed is an important skill to be successful in this position.