Job Descriptions:

• Supervise daily operations and ensure all areas meet high standards for cleanliness, functionality, and guest satisfaction.
• Maintain a strong presence to engage with guests and address concerns or complaints promptly.
• Develop and implement strategies to enhance guest satisfaction and create memorable experiences.
• Ensure that all park operations adhere to safety standards and regulatory requirements.
• Collaborate with relevant teams to address any hazards or issues immediately.
• Develop and implement emergency response plans for incidents such as weather disruptions, equipment malfunctions, or medical emergencies.
• Act as the primary point of contact during operational crises, coordinating with internal and external teams.
• Collaborate with senior management to develop long-term strategies for growth and improvement.
• Lead initiatives to enhance operations, from implementing new technologies to optimizing workflows.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field. Relevant experience may substitute.
• 5+ years of experience in operations management, preferably in a theme park, entertainment, or hospitality industry.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with safety and regulatory compliance in an entertainment or public venue setting.
• Outstanding communication and interpersonal skills.