Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

This function operates within the Regional Operations Center of Excellence, primarily focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that: 

• Celebrates strong collaboration and support and mutual respect. 
• Is passionate about creating and ensuring value for our driver and merchant partners. 
• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. 
• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Get to know the Role:

We are seeking a dedicated Merchant Onboarding Associate with primary responsibility to oversee the onboarding and activation of merchant applications within our system efficiently. This individual is expected to ensure a smooth and effective onboarding process for new merchants, contributing to the overall success of our operations.

The day-to-day activities:

• Oversee the end-to-end process of merchant onboarding, from application receipt to activation in our system, ensuring a seamless integration into our platform.
• Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance merchant satisfaction.
• Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant onboarding and activation.
• Monitor and evaluate the performance of the onboarding process, identifying areas for improvement and implementing solutions to address any issues.
• Ensure compliance with regulatory requirements and company policies throughout the onboarding process.

The must haves:

• Bachelor’s degree in Business Administration, Industrial Engineering or a related field.

• 1-2 years of experience in operations or a similar field

• Proven track record of managing and improving processes or similar operational workflows.

• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of individuals.

• Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization.

Our Commitment:

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.