Life at Grab 

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team

GrabFood Commercial is a team responsible for growing and maintaining existing partners' business. We make an impact by making critical decisions to serve the lives of merchant partners and provide the best offers for our consumers. If this excites you, you should join our team!

Get to know the Role 

We are looking for a dynamic and experienced Account Manager to help us build strategic relationships with high-profile merchants and drive revenue.This role essentially involves establishing and nurturing strong business relationships with our existing and prospective top merchants to spur growth in GrabFood.

We're looking for rockstars who can operate independently, move fast, and most importantly, get things done. We want people who love being challenged and are excited by the idea of joining our growing Merchant Organization and doing what it takes to win. If this sounds like you – read on!

The Day-to-Day Activities

• Relationships building: continuously engage our merchants and listen to their needs, feedback, and stay in close communications. Apply a proactive approach to understand the needs of our partners and provide solutions that lead to profitable business growth.

• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners

• Driving growth and Higher ROI: Ensure the partners are growing with Grab. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.

• Cross-functional relationship: Work with verticals S&P, Growth, Marketing and Operation teams to make sure merchants have the best possible experience.

• Collaboration and Synergy: Build deeper relationships with partners by collaborating in other areas such as OVO, GrabExpress and Grab For Business. You will be expected to identify synergetic opportunities which could benefit both Grab and our merchants in the long run.

The Must-Haves

• Minimum of 3 years experience of Sales Business Development, Account Management, financial services, or start-up/tech industry.

• Experienced in handling and dealing with partners (account management experience)

• An exceptional track record of driving revenue through partnerships

• Strong analytical ability, comfortable with analyzing data to make decisions

• Multi-tasking and able to work under pressure and constantly changing environment

• Experience in managing people and stakeholder experience. Understand how to build processes with great communication/interpersonal skills

• Proficient in English communications

• Passion for the on-demand delivery space, and food delivery in particular

• Great communication and negotiation skills

Our Commitment 

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.