RESTAURANT & BAR HOST (GUEST RELATION OFFICER)

JOBDESC:

• Providing excellent customer service by greeting patrons, taking orders.
• Taking orders accurately and entering them into the POS (Point of Sales) system.
• Having a good understanding of the menu items, including ingredients and preparation method. 
• Ensuring tables are clean and properly set up before seating guests and clearing dishes and utensils between courses.
• Collaborating with bar staff to ensure timely and accurate order preparation and coordinating with other waitstaff to manage the flow of service.
• Suggesting additional items such as appetizers, or drinks to enhance the dining experience and increase sales.
• Presenting bills and processing payments accurately, including handling cash and credit card transactions.
• Adhering to all food safety and hygiene standards, as well as restaurant policies and procedures.
• Addressing customer complaints or issues promptly and professionally to ensure customer satisfaction.
• Assisting with opening and closing duties, such as setting up and breaking down bar areas, cleaning and sanitizing workstations, and restocking inventory. 

REQUIREMENTS:

• Minimum 2-3 years’ experience in Bar/Club. 
• Willing to work in Kuta Mandalika, Lombok
• Willing to work in Bar Environment
• Experience in F&B business is advantageous.
• Diploma/ bachelor’s degree in related fields such as Hospitality Management. 
• Fluent in English both oral and written communication skills.
• Familiar with POS Systems. 
• Strong leadership and management skills.
• Able to work under pressure, as well as flexibility to handle changes in policies, procedures, or operational situations quickly.