Responsibilities
• Hardware Support - Installations, Move, Add, Change
• Decommission of IT equipment (networks, servers, networks, storage, backup devices)
• Media management - HDD/SSD Destruction and Disposals
• Connect and disconnect patch cables to equipment in DC
• Server Hardware break fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.
• Regular physical / visual inspection equipment and data center operations facilities
• Provide onsite support during scheduled maintenance / change events
• Troubleshooting of issues for IT and network related equipment
• Inventory management of RMA, cold spares, equipment and tools
• Vendor Management - Coordination, Vendor Supervision
• DC Access Request Management
• POP Site operations support and standby
• Provide regular reporting on progress as required (move, change, support request and change) and develop continuously improvement capabilities
• Provide after business hours support based on on-call schedule and shift work when required
• Any other duties as assigned
 

Requirements
• Minimum of 1 years’ experience working in the Data Centre operations space
• Good understanding and knowledge in data structured cabling and patching
• Experienced in hardware support, breakfix and troubleshooting.
• Ability to respond to issues and provide timely updates, and escalation
• Experience working in a large-scale critical environment is a plus
• Fresh graduates with adequate knowledge are welcomed to try
 

Advantageous Skills & Knowledge
• Rack, space, power and cooling allocations for new install or relocation requests
• Capacity management (space, power, cooling, patch panel port availability)
• Incident / Change Management Process
• Understanding of DC Space, Power, Cooling Management
• Certifications eg. CDCP, ITIL, Server+, Linux+, Network+, A+, CCNA.

Health Insurance + Dental Competitive Salary Career Progression What's your expected monthly basic salary? How many years' experience do you have as an Operations Technician? How much notice are you required to give your current employer? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) Which of the following languages are you fluent in? Are you willing to relocate for this role? How many years' experience do you have as a Data Centre Technician?