Requirement:

• Background education minimum bachelor degree (S-1) all major 
• Have experience min 2 years as Customer Service EXIM in logistics or freight forwarding company is priority
• Excellent command of both written and spoken English & Mandarin
• Excellent Ms. Office especially Ms. Excel
• Understand procedures, regulations, licenses, export import documents and the necessary permit, including PIB/PEB
• Having good communication and interpersonal skill 
• Office: Kelapa Gading, North Jakarta

Job Description:

• Handle Customer enquiries
• Deliver fast and excellent communication to Customer
• Establish and maintain relationship with Customer 
• Handle document export import (pre alert until monitoring shipment)
• Well-organized, capable and practiced in handling complex and multi-faceted tasks
• Contributes to team effort by accomplishing related results as needed.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Resolves product or service problems by clarifying the customer's complaint; determining the  cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Good Decision making and problem solving skill
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Location strategic We are team Berapa gaji bulanan yang kamu inginkan? How many years' experience do you have as a Customer Service Role? Apakah kamu memiliki pengalaman dalam jasa pengurusan transportasi? Bagaimana kamu menilai kemampuan bahasa Inggrismu? Bahasa apa saja di bawah ini yang fasih kamu gunakan? Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?